Legal

Website Terms of Use

Last updated: 26 July 2026

These Website Terms of Use apply when you access or use the website at concillex.com.au, including any pages, information, forms and links available through the website.

The website is operated by Concillex Pty Ltd, ABN 37 694 078 067, trading as Concillex.

By accessing or using this website, you agree to these Terms. If you do not agree, you should stop using the website.

1. About Concillex

Concillex provides practical dispute-resolution support to businesses and individuals across Australia.

Concillex is not a law firm and does not provide legal advice or legal representation.

Depending on the circumstances, Concillex may assist clients to understand a complaint or dispute-resolution process, organise relevant information, prepare their position, communicate with other parties and navigate negotiation, mediation, conciliation, ombudsman, regulatory or other alternative dispute-resolution processes.

Where authorised and appropriate, Concillex may advocate on a client’s behalf within a particular dispute-resolution process.

Not every matter is suitable for Concillex. If a matter requires legal advice, court representation or another specialist service, we may recommend that the person obtain assistance from an appropriately qualified provider.

2. General information only

Information on this website is provided for general information about Concillex and its services.

Website content:

• is not legal advice;
• is not tailored to your particular circumstances;
• should not be treated as a recommendation about what you should do in a specific matter;
• does not replace advice from a lawyer or another appropriately qualified professional; and
• should not be relied on to determine your rights, obligations, prospects or legal position.

Dispute-resolution processes, rules, deadlines and available options may vary depending on the jurisdiction, organisation, tribunal, ombudsman, regulator or circumstances involved.

You remain responsible for obtaining advice appropriate to your situation and for meeting any deadlines that apply to your matter.

3. No client relationship

Accessing this website, reading its content or submitting an enquiry does not create a client relationship between you and Concillex.

A client relationship will only begin if Concillex:

• confirms that it has agreed to provide a service; and
• provides or accepts the applicable engagement terms, service terms or written agreement.

Concillex is not required to accept a matter merely because an enquiry, booking request or information has been submitted.

Until Concillex confirms that it has accepted your matter, you should not assume that Concillex is acting for you or taking responsibility for any deadline.

4. Enquiries and confidential information

You should not include highly sensitive, confidential or extensive information in an initial website enquiry unless Concillex has specifically requested it.

Information sent through the website:

• is not protected by solicitor-client confidentiality;
• is not protected by legal professional privilege merely because it has been sent to Concillex;
• may be transmitted or processed through third-party systems; and
• does not prevent Concillex from declining the matter.

Concillex will handle personal information in accordance with its Privacy Policy.

5. Accuracy and currency of information

Concillex takes reasonable care when preparing website content. However, we do not guarantee that all information on the website will always be complete, current or suitable for every situation.

Information may become outdated because processes, legislation, policies, procedures or third-party services can change.

Concillex may update, correct, remove or replace website content at any time.

You should confirm information that is important to your circumstances rather than relying solely on the website.

6. Bookings and paid services

The website may allow you to request or book a Matter Assessment or another Concillex service.

The description, price, duration and inclusions displayed during the booking process apply to that booking, subject to any separate terms presented before payment.

Paid services are governed by separate Client Terms, Matter Assessment Terms or an engagement agreement. Those terms may cover matters including:

• the service being provided;
• fees and GST;
• payment;
• cancellations and rescheduling;
• inclusions and exclusions;
• client responsibilities;
• confidentiality;
• termination; and
• complaints.

If there is an inconsistency between these Website Terms and the specific terms accepted for a paid service, the specific service terms apply to that service.

Submitting a booking request does not guarantee that Concillex will accept the matter. Where appropriate, Concillex may cancel or refund a booking if the service is unsuitable, there is a conflict or the matter requires a different provider.

7. Calendly, Stripe and other third-party services

Concillex may use third-party services to operate parts of the website or booking process, including:

• Calendly for appointment scheduling;
• Stripe for payment processing;
• website hosting providers;
• email providers; and
• analytics, security or form-processing services.

When you use a third-party service, its own terms and privacy practices may also apply.

Concillex does not control the availability, security or operation of third-party platforms. However, this clause does not exclude any responsibility that Concillex cannot lawfully exclude.

Payment card information entered into a Stripe-hosted payment process is processed by Stripe rather than stored directly by Concillex, subject to Stripe’s applicable terms and privacy practices.

8. Acceptable use

You must not use the website:

• for an unlawful, fraudulent or misleading purpose;
• to interfere with the operation or security of the website;
• to introduce malicious code, viruses or harmful material;
• to attempt to access systems or information without authorisation;
• to submit information that you know is false or misleading;
• to impersonate another person;
• to infringe another person’s rights; or
• to reproduce or exploit website content contrary to these Terms.

Concillex may restrict or block access where reasonably necessary to protect the website, its users or its systems.

9. Intellectual property

Unless otherwise stated, the website and its content are owned by or licensed to Concillex.

This includes the:

• Concillex name and logo;
• written content;
• service descriptions;
• website design;
• graphics;
• photographs;
• documents; and
• downloadable materials.

You may view and print website content for your own personal or internal business use.

You must not reproduce, publish, modify, distribute, sell, commercially exploit or present website content as your own without prior written permission from Concillex, except where permitted by law.

Nothing in these Terms transfers ownership of Concillex intellectual property to you.

10. Third-party links

The website may contain links to external websites, platforms or resources.

A link does not necessarily mean that Concillex endorses the third party, its services or its content.

Concillex is not responsible for content controlled by an external provider. You should review the terms, privacy practices and suitability of any external service before using it.

11. Website availability

Concillex may change, suspend or discontinue any part of the website where reasonably necessary, including for maintenance, security, technical issues or business changes.

We do not guarantee that the website will always be available, uninterrupted or free from technical errors.

You are responsible for maintaining appropriate security, software and backups when accessing or downloading material from the internet.

12. Responsibility for decisions

You are responsible for decisions you make based on your own circumstances.

Concillex is not responsible for loss caused solely by:

• treating general website content as advice specific to your matter;
• failing to obtain appropriate professional advice;
• failing to comply with a relevant deadline;
• relying on outdated third-party information; or
• using a third-party platform outside Concillex’s reasonable control.

This clause is subject to section 13 and does not exclude liability that cannot lawfully be excluded.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including rights available under the Australian Consumer Law.

Where the law permits Concillex to limit a liability, that limitation will apply only to the extent permitted by law.

These Website Terms should not be interpreted as limiting rights you may have under applicable consumer-protection legislation.

14. Privacy

Concillex handles personal information in accordance with its Privacy Policy.

The Privacy Policy explains how Concillex may collect, use, store and disclose personal information obtained through the website, enquiries, bookings, email and third-party service providers.

15. Changes to these Terms

Concillex may update these Website Terms where reasonably necessary, including to reflect changes to:

• the website;
• Concillex services;
• third-party platforms;
• business practices; or
• applicable requirements.

The current version will be published on this page with its effective date.

Changes apply from the date they are published. They do not retrospectively alter specific service terms that have already been agreed unless permitted by those terms or by law.

16. Governing law

These Terms are governed by the laws of Queensland, Australia.

You and Concillex submit to the courts and tribunals that have jurisdiction in Queensland, subject to any rights you may have to bring a matter in another jurisdiction under applicable law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

18. Contact

Questions about these Website Terms may be directed to: